Property Management FAQ for Homeowners & Tenants

Practical answers about managing flats, tenants, rent, electricity bills, outstanding payments and security deposits with EBillZen.

16 frequently asked questions

1. What is EBillZen, and who is it for?

EBillZen is a property and rental management application for homeowners and property managers. It brings flat and tenant records, recurring bills, electricity calculations, collections and reporting into one workflow.

2. Can I manage several flats and tenants in one place?

Yes. You can organize units, maintain tenant details and review their billing records without juggling separate notebooks or spreadsheets.

3. Is EBillZen only an electricity bill calculator?

No. Electricity usage calculation is one part of EBillZen. It also supports property records, tenant management, invoicing, payment tracking, advance balances and financial reports.

4. How can a homeowner calculate a tenant's electricity bill?

Record meter readings and the applicable billing settings for the unit, then review the calculated charge before finalizing the invoice. Check the tariff and any shared-charge rules used for your property.

5. Can I issue monthly rent and utility invoices?

EBillZen helps prepare recurring property invoices, including rent and configured utility or service charges. Review the invoice items and billing period before sharing a bill with a tenant.

6. What if a tenant pays only part of the bill?

Record the amount actually received. The remaining amount stays outstanding in the payment records instead of being treated as fully collected, helping you follow up accurately.

7. Can I track security deposits and advance rent separately?

Yes. EBillZen distinguishes refundable security funds from advance collections so they are not automatically mistaken for earned rent or ordinary monthly income. Always verify allocations and refunds against your agreement.

8. How do I know which tenants still owe money?

Use payment records and financial reports to compare invoiced charges with actual collections and identify outstanding balances by tenant or unit.

9. Can a property manager work on behalf of a homeowner?

EBillZen includes management workflows for properties. Access to sensitive records and actions depends on the user's assigned role and permissions; a manager should use the authorized account.

10. Can tenants check their own bills and payment history?

Tenant-facing access can help tenants review their assigned bills and records when it is enabled and correctly linked to their tenancy. Tenants should ask their property manager about access.

11. What happens when a tenant moves out or a new tenant moves in?

Keep each occupancy period and its invoices associated with the correct tenant. Reconcile outstanding bills, advances and refundable deposits before closing an occupancy and starting the next one.

12. Does EBillZen provide financial reports for homeowners?

Yes. Property reports help you review billed amounts, collected payments and remaining dues. For accurate cash reporting, a generated invoice should not be counted as money received until payment is recorded.

13. Can I use EBillZen in Bangla?

EBillZen serves Bangladesh-based property workflows. This help center is available in both Bangla and English; the language options in the app can vary by screen and release.

14. Where can I learn how to get started with EBillZen?

Start with the EBillZen Guides for setup and workflow instructions. For account- or property-specific questions, use the support contact listed on the Innovate Nest Labs website.

15. Can homeowners send invoice summaries by SMS?

An optional SMS feature is being prepared. When available, homeowners can confirm a mobile number and review the coin cost or included Premium quota before sending. Message delivery depends on the SMS gateway.

16. How do EBillZen coins and Premium SMS allowances work?

The planned wallet will display balances and an audit history. Free accounts can spend coins for invoice SMS when enabled. Premium includes a configurable SMS allowance per rolling 30 days. Rewarded ads are not yet active. Coins cannot be sold, transferred or withdrawn as cash.