1. Information we collect
Account and device details: name, email or phone number, authentication and device-verification details, and technical diagnostics.
Property and tenancy records: building and unit details, tenant contact information, occupancy dates, permissions and notices.
Financial and utility records: meter readings, rent and charges, invoices, receipts, advances, security deposits, allocations, adjustments and refunds.
2. How information is used
We use this information to authenticate users, manage properties and tenancies, calculate bills, maintain payment histories, synchronize records and provide support.
The application may store some records on the device for offline use. Certain financial operations require an internet connection.
3. Who can see information
Homeowners control their property workspaces. Members receive access only when authorized by the homeowner; linked tenants can access information made available to their tenancy. Authorized administrators may access records for system operations and support.
We do not sell personal information. Hosting, notification and verification providers may process necessary information to operate the service, and disclosures may occur where required by law.
4. Security, retention and your choices
We use account authentication, device verification and access permissions to protect records. No online system can promise absolute security. Keep your password and OTP confidential.
You can update supported account and property information in the app. For account or data-deletion requests, contact support. Deletion can be irreversible, and information may need to be retained where required for legal, operational or accounting reasons.
EBillZen does not require continuous GPS or background location tracking for property billing.
5. Contact
To ask about your data, request a correction, or request account deletion, email innovatenestlabs@gmail.com. Please describe the account and your request; we may need to verify ownership before acting.