1. Using EBillZen
By using EBillZen, you agree to these terms. The service provides tools for homeowners, authorized members and linked tenants to manage property-related records.
Provide accurate account information, protect your credentials and use only properties and tenant records you are authorized to manage.
2. Property, billing and payments
Before saving a bill or payment, the homeowner should check the meter reading, amount, tenancy and payment details. If anything looks wrong, review and correct the record through the available workflow.
Advance balances and refundable security deposits are distinct from regular monthly payments. Apply advances and record refunds or adjustments through the appropriate settlement actions with supporting reasons.
An early move-out penalty may apply when a tenant leaves before the agreed tenancy term or notice period ends, subject to the rental agreement and applicable law. EBillZen records the charge but does not determine whether it is legally enforceable.
3. Access, sharing and synchronization
Homeowners may grant or revoke member access. Do not share another person's information without authorization. Some app features work offline and synchronize after connectivity returns; verify that important changes are synced.
4. Accuracy and availability
EBillZen assists with recordkeeping and calculations but is not a substitute for independently checking invoices, payments, agreements or applicable legal obligations. Service interruptions or synchronization delays can occur.
5. Account and data deletion
Account-deletion requests can be submitted to support. Deletion may be irreversible; certain records may need to be retained to satisfy legal or accounting obligations.
6. Applicable law and contact
These terms are governed by the laws of Bangladesh. Disputes are subject to the jurisdiction of the competent courts of Bangladesh.
For questions, contact Innovate Nest Labs at innovatenestlabs@gmail.com.
7. Optional invoice SMS and Coins
Invoice SMS is an optional service and may be unavailable during testing. When enabled, the fee or included subscription allowance will be disclosed before sending. Free accounts use non-cash, non-transferable wallet coins; Premium has a limited SMS allowance per rolling 30 days, after which normal coin charges may apply.
You are responsible for ensuring the tenant's mobile number is accurate and that you are authorized to contact the recipient. Gateway acceptance does not guarantee handset delivery. Failed submissions are refunded to the coin wallet; uncertain outcomes may be held for manual review. Repeated attempts may incur separate charges when confirmed as new requests.
Coins cannot be exchanged for money, sold, transferred to another account or withdrawn. Advertising-based coin rewards are not available unless expressly enabled after policy and verification checks.